FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...

Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at bringing more call-center work back to the United States, including disclosure when ...

Add Yahoo as a preferred source to see more of our stories on Google. FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by ...

A Discover Financial Services Inc. call center collective asked a district court to give them preliminary approval of a proposed $15 million settlement ending their Fair Labor Standards Act lawsuit.

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

JOHNSON CITY, Tenn. (WJHL) — AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on Monday. The spokesperson said local employees ...

An environmental group is leading a call for Congress to place a moratorium on the construction of new data centers used to power artificial intelligence. More than 230 groups have signed on to a ...

Nearly a dozen alleged gang members were arrested after authorities raided a Miami short-term rental home they were using as a phony bank call center to try to rip off victims, officials said.

AT&T is in final negotiations with Cousins to lease 166K SF at Northpark Town Center, a three-building office campus off Abernathy Road near Georgia 400, sources familiar with the transaction told ...